Refund Policy

1. General Policy

All sales are final once services have been rendered. Refund eligibility depends on the type of service and the stage of processing.

2. Fingerprinting Services

Refunds may be issued only prior to fingerprint capture.
No refunds will be issued once fingerprints have been captured and/or electronically transmitted.
Government processing fees are non-refundable once submission has occurred.
If fingerprints are rejected due to incorrect ORI numbers, inaccurate information provided by the customer, or agency-specific requirements, resubmission fees will apply.
A2B Fingerprinting is not responsible for background check outcomes, agency decisions, or processing delays.

3. Print-to-Card (FD-258) Services

Refunds may be issued only prior to fingerprint capture.
No refunds will be issued after fingerprint cards have been printed.
Customers are responsible for submitting fingerprint cards to the appropriate agency unless otherwise specified.

4. Mobile Services

Mobile service fees may be non-refundable if cancellation occurs outside the required notice period.
Travel fees may apply once a technician has been dispatched.
Same-day cancellations or no-shows may result in forfeiture of the service fee.

5. Passport Photo Services

No refunds will be issued after passport photos have been taken and provided.
Final acceptance of passport photos is determined by the issuing authority.

6. Notary Services

No refunds will be issued once a notarization has been completed.
Customers are responsible for ensuring documents are complete and accurate prior to notarization.

7. Appointment Cancellations

Appointments must be canceled or rescheduled within the required notice period. Failure to provide proper notice may result in forfeiture of fees.

8. Chargebacks & Payment Disputes

By purchasing services, you acknowledge and agree to this Refund Policy. Unauthorized chargebacks or payment disputes may be contested with proof of service, acknowledgment of terms, and transaction records.